Manufacturing products of any kind has always been about quality and durability. Once compromised, your viability and profitability will all be put in vain as there will be increased in product returns and recalls as well as customer complaints.
If you are an original equipment manufacturer (OEM), you must see to it that the electronics manufacturing services (EMS) will handle the grading system throughout the planning, assuring, improving and controlling of the overall quality standard.
Fortunately, you can easily spot whether your supplier complied with all necessary requirements and qualifications to be able to produce high quality products. Aside researching the operation of the manufacturing companies, these areas must be taken in consideration.
- ISO credentials
The first on this list and one of the most important quality certification is the ISO credentials. This ensures that the manufacturer has dedication and consistently aims to provide quality products for their customer satisfaction. There are different ISO accreditations, most of which are mainly focused in the specific industry.
The most common ISO credentials to look for is the ISO 9001. This seal is internationally recognized by the quality management system (QMS).
- Document Control
Document control has a huge aspect to EMS companies especially when it comes to the Engineering Change Notes (ECNs). They mostly store this kind of data in multiple revisions. Feedback from customers are also securely collected and protected so as to implement the improvements in a timely manner.
- Incident Management
The EMS supplier uses a system to track and respond accordingly to certain issues so you can have a peace of mind. To ensure that the issues are properly addressed, certain actions must be assigned properly.
- Component Management
Percentages varies from one product to another. However, the cost and lead-time related with the assembly of electronic solely depends of the material. Therefore, EMS providers should focus in the supply chain management. You can’t afford to disappoint your supplier which is why you should avoid or totally diminish defects and minimize insignificant headaches.
- Performance Metrics
Ask your EMS Supplier regarding their supposed quality performance data and their plans of improvement. Once you visit their factory, you will see their actual production and their controls in the overall quality of products. Take note that once you send back products to the manufacturer, it will cause you trouble and profitability. Worst, it could damage your reputation. Reviewing performance metrics will help you have the percentage of products which are correctly manufactured and specifications.
- Quality Team
During your factory visit, get to know the quality management team of the company. Take note that a reputable and trusted EMS supplier will display their updated metrics around the building even without a notice of visit.
As an original equipment manufacturer, choosing a reputable EMS provider who can provide and deliver your products in a timely manner with utmost quality is a daunting task. At first, you will see dozens of candidates yet with a closer look, you will notice that they are incapable in some way or another.
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